Payments & Refunds
Essentials Shops Order Policy
At Essentials Shops, we want to make your ordering experience as clear and convenient as possible. This policy explains our rules regarding order cancellations, changes, returns, exchanges, and store credit.
Order Cancellations
You may request to cancel your order within 24 hours of placing the order.
A $25 USD restocking and processing fee may apply to approved cancellations to cover processing costs.
Please note that if your order has already entered processing, fulfillment, or shipping, we may not be able to cancel it.
To request a cancellation, contact us as soon as possible at:
Please include your order number in your request.
Order Changes
Need to change your size, colour, item, or shipping address?
You have 24 hours from the time of purchase to request an order change. We will do our best to accommodate your request, but changes cannot be guaranteed once an order has entered fulfillment.
For order changes, please contact us immediately at:
Returns & Exchanges
We do not generally offer refunds to the original payment method. However, eligible customers may be able to receive an exchange or store credit, subject to the conditions outlined below.
Eligible Returns
Returns may be accepted within 30 days of delivery in the following circumstances:
- You received the wrong item.
- You received a defective or damaged product.
- The issue was caused by an error on our part.
When the return is due to an error made by Essentials Shops, we may cover the applicable return shipping costs.
Return Conditions
To be eligible for an exchange or store credit:
- Items must be unworn and unwashed.
- Original tags must remain attached.
- Items should be returned with their original packaging.
- The customer is responsible for return shipping costs unless the return is due to an error on our part.
- The item must meet our return eligibility requirements.
Please contact our support team before sending any item back so we can provide the appropriate return instructions.
Important Information
Limited Releases
For limited-release or low-stock products, exchanges are subject to availability. If the requested replacement is unavailable, an eligible order may instead qualify for store credit.
Final Sale Items
Certain exclusive, customised, promotional, or final-sale items may not be eligible for return or exchange. Any applicable restrictions will be communicated on the relevant product page or at the time of purchase.
Store Credit
In certain eligible situations, Essentials Shops may provide store credit instead of a refund to the original payment method. Store credit may be subject to applicable terms and conditions.
Questions About Payments or Refunds?
If you have questions about an order, cancellation, exchange, return, or store credit, please contact our support team.
Essentials Shops
Email: Support@Essentialsshops.com